Home warranty might not pay - News & Observer- Home Owner Warranty

The most common complaint about home warranty companies is a denied claim, said Tom Bartholomy, president of the Charlotte region’s Better Business Bureau. A home warranty typically covers appliances and utilities in a home, such as the air conditioner and plumbing. The warranties give homeowners some insurance against emergency expenses on home repairs, which can be helpful in the first year of owning a home, especially after the initial expense of buying the home and moving in. Complaints in the home warranty industry are common, which isn’t surprising given the value of the investment in the home, Bartholomy said. She said AHS started the home warranty industry 32 years ago, making it the “oldest and biggest” home warranty company. AHS customer Jan Westwell of Charlotte said problems with her home warranty arose when contractors did not install parts according to building codes. read more

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